Leadership
When There’s More Work Than Your Team Can Handle
- Enlist others to brainstorm possibilities, and communicate frequently
- Explain how you prioritize and escalate to others
- Push authority (not just tasks) down
- Connect the work to what your team cares about
- Hold the line while practicing empathy
Process improvement
Stop Automating Old Processes. Design New Ones Instead.
AI applied to automate one or more elements can upend the overall system’s effects. The article outlines four ways where AI applied to automation causes problems: accelerating tasks instead of creating value, ignoring sad paths, ignoring end-to-end flow, and optimizing for the wrong thing.