Geoff Mazeroff

Business The 7 roles of a CTO (via SWLW) Granted, the CTO for any given company may look different; however, I liked his approach of talking to other CTOs. A CTO is an executive, a representative, (sometimes) a people manager,…

Agile The Common Pitfalls on an Agile Journey and How to Avoid Them (via Leading Agile) Pitfalls: individuals spread across multiple teams, a lack of instantly available resources, too much WIP, limited access to SMEs, shared requirements between teams, technical…

AI and machine learning Why AI Customer Journeys Need More Friction (via HBR) Sometimes making the optimal choice via computer system removes too much friction, which can lead to mistrust or codifying learned biases. The article suggests working in “acts…

Agile The age of Scrum is over (via Software Lead Weekly) The author lays out several points about the shortcomings of Scrum as a general approach to how to “do Agile.” Its simplicity is that it’s a one-sized approach to…

Communication Stop Rambling in Meetings — and Start Getting Your Message Across (via HBR) Measure exactly how much you’re talking (and over-talking) Consider using other ways to share your ideas Practice compressing your thoughts Build in pauses Ask for help…

Change management Democratizing Transformation (via HBR) This post explains five phases of digital transformation maturity — ranging from silos to digital natives. It comes down to looking for bottlenecks and inefficiencies to help you learn where to focus your efforts….

Business 3 Questions Investors Ask Themselves When Evaluating a CEO (via HBR) Is the CEO confident, but not overconfident? Is the CEO a straight-talker? Do they know how to listen? Hiring Tap the Talent Your Hiring Algorithms Are Missing (via…

Business Why It’s So Hard to Scale a Great Idea (via HBR) False positives — an unrepresentative sample, too little data, or incorrect feedback that gives you confidence in something that’s just not true Biased representatives of the population —…

Business Case Study: One Employee Went Freelance. Now Everyone Wants the Same Deal (via HBR) There’s too much context to summarize here, but this segment is always my favorite in HBR. To freelance or to have iron-clad contracts with FTEs…

Customer experience Customer Experience in the Age of AI (via HBR) The company I work for could have been listed in this article, given we’re doing nearly all of the things mentioned here — agile teams, customer focused, personalization. Documentation…