Geoff Mazeroff

Business Why It’s So Hard to Scale a Great Idea (via HBR) False positives — an unrepresentative sample, too little data, or incorrect feedback that gives you confidence in something that’s just not true Biased representatives of the population —…

Business Case Study: One Employee Went Freelance. Now Everyone Wants the Same Deal (via HBR) There’s too much context to summarize here, but this segment is always my favorite in HBR. To freelance or to have iron-clad contracts with FTEs…

Customer experience Customer Experience in the Age of AI (via HBR) The company I work for could have been listed in this article, given we’re doing nearly all of the things mentioned here — agile teams, customer focused, personalization. Documentation…

Career Starting a New Job as a Mid-Career Professional (via HBR) Build relationships — be curious about others, respect the history of what already exists Dig deep into the business — learn the company and the culture (the article had…

AI Robots Need Us More Than We Need Them (via HBR) Make AI more human and less artificial Manage info, don’t just amass it Unleash your employees’ talent Build adaptable, living systems We’re all tech companies now Change management Change…

Career How to Make Progress on Your Long-Term Career Goals (via HBR) Decide what you don’t want Narrow things down to a few avenues Make progress on the fundamentals Take stock of your emotional and mental energy Overcoming Self-Doubt in…

Analytics Your Data Initiatives Can’t Just Be for Data Scientists (via HBR) “Without buy-in from your company’s rank and file, even the cleverest AI-derived model will sit idle and ‘data-driven decision-making’ will just go around in circles. Companies need to…

Culture What Stops People on Your Team from Leaving? (via HBR) Many companies conduct exit interviews to determine why people left; however, what if you asked people why they stay? Example questions: what’s your frame of mind today, who do…

Collaboration How to Steer Clear of Groupthink (via HBR) “Unfortunately, research shows that consensus-based problem-solving groups are often where innovative ideas go to die. These groups are highly prone to groupthink – quick agreement around status quo solutions with little…

Leadership How Supportive Leaders Approach Emotional Conversations (via HBR) Avoid dismissive phrasing, minimization, negation, prescribing solutions, and toxic positivity. Validate their experience. Seek to understand. Guide emotional and physical support. Offer specific support. Invite perspective instead of prescribing a solution….