Geoff Mazeroff

Communication 7 Rules for Persuasive Dissent (via HBR) Demonstrate how your work has benefitted the team Pass the group threat test Be creative with your consistency Lean on objective information Address obstacles and risks Encourage collaboration Get support Management The…

Communication As a Leader, You Own Your Communications Bubble (via SWLW) It’s not what you say; it’s what you tolerate Battle the “10x bad news” tax Seek the truth, no matter how painful Blame yourself first Take fame last Be…

Communication How to Write Less But Say More (via TED) Stop being so selfish (give your readers what they want, not what you want to give them) What’s the one thing you want them to remember? Keep it simple (length,…

Behavior change Engaged: Designing for Behavior Change (via Amy Bucher) Amy is one of my colleagues at Lirio, and she graciously provided a copy of her book. It provides a fantastic overview (in an accessible and fun manner) about the…

Business The 7 roles of a CTO (via SWLW) Granted, the CTO for any given company may look different; however, I liked his approach of talking to other CTOs. A CTO is an executive, a representative, (sometimes) a people manager,…

Agile The Common Pitfalls on an Agile Journey and How to Avoid Them (via Leading Agile) Pitfalls: individuals spread across multiple teams, a lack of instantly available resources, too much WIP, limited access to SMEs, shared requirements between teams, technical…

AI and machine learning Why AI Customer Journeys Need More Friction (via HBR) Sometimes making the optimal choice via computer system removes too much friction, which can lead to mistrust or codifying learned biases. The article suggests working in “acts…

Agile The age of Scrum is over (via Software Lead Weekly) The author lays out several points about the shortcomings of Scrum as a general approach to how to “do Agile.” Its simplicity is that it’s a one-sized approach to…

Communication Stop Rambling in Meetings — and Start Getting Your Message Across (via HBR) Measure exactly how much you’re talking (and over-talking) Consider using other ways to share your ideas Practice compressing your thoughts Build in pauses Ask for help…

Change management Democratizing Transformation (via HBR) This post explains five phases of digital transformation maturity — ranging from silos to digital natives. It comes down to looking for bottlenecks and inefficiencies to help you learn where to focus your efforts….