Business
Why It’s So Hard to Scale a Great Idea (via HBR)
- False positives — an unrepresentative sample, too little data, or incorrect feedback that gives you confidence in something that’s just not true
- Biased representatives of the population — getting feedback from only some of your audience can mislead you how good/bad something is in general
- Non-negotiables that can’t grow or be replicated — for example, if you have to make everything by hand, it will be too expensive (or impossible to find the people to do it)
- Negative spillovers — secondary effects of your efforts, for example a factory that pollutes the air
- The cost trap — ongoing operational costs will typically make up most of the cost over a project’s lifetime
Documentation
How to Champion Investments to Improve Documentation (via Software Lead Weekly)
- Define the business case for investing in documentation
- Create a project brief for the proposed change
- Consider the authoring experience, the discovery experience, and the administration experience
- Choose a strategy for implementing the process change — follow the pain, stop the bleeding, find ways to nudge
Online platforms
Platforms Need to Work with Their Users – Not Against Them (via HBR)
- At first there’s a mutual need — users need to be seen, platforms need users to grow. Then typically what happens is the platforms do whatever they want at the cost of the users.
- Lock-in is an issue, where creators are now stuck with going to these mega-platforms because otherwise they’ll never make it on their own. Because of the power mismatch, the mega-platforms can screw over the users.
- Governance tokens issued to content creators can help. Smart contracts prevent either side from changing the terms, if the platform needs to shift when the producers don’t want to then they will have to buy the tokens from those producers, tokens could self-destruct if producers fail to participate in the democratic system, and there are ways to minimize gaming the system such as token trade lock-outs.
Stress management
Managers, What Are You Doing About Change Exhaustion? (via HBR)
- Pause to acknowledge change, and the discomfort that comes with it.
- Adopt the mantra, “I am a person who is learning ____.”
- Make a plan from which you will deviate.
- Invest in rituals (and it doesn’t even matter what the ritual is).