This post serves as the table of contents to the individual posts in a multi-part series where I shared the highlights of the sections/subsections of the book How to Win Friends & Influence People by Dale Carnegie.
Fundamental Techniques for Handling People
- Don’t Condemn, Criticize, or Complain
- Give honest, sincere appreciation
- Arouse in the other person an eager want
Six Ways to Make People Like You
- Become genuinely interested in other people
- Smile
- Remember that a person’s name is, to that person, the sweetest and most important sound in any language
- Be a good listener; encourage others to talk about themselves
- Talk in terms of the other person’s interests
- Make the other person feel important and do it sincerely
How to Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it
- Show respect for the other person’s opinions; never say, “You’re wrong”
- If you’re wrong, admit it quickly and emphatically
- Begin in a friendly way
- Get the other person saying “yes, yes” immediately
- Let the other person do a great deal of the talking
- Let the other person feel that the idea is his/hers
- Try honestly to see things from the other person’s point of view
- Be sympathetic with the other person’s ideas and desires
- Appeal to the nobler motives
- Dramatize your ideas
- Throw down a challenge
Be a Leader: How to Change People without Giving Offense or Arousing Resentment
- Begin with praise and honest appreciation
- Call attention to people’s mistakes indirectly
- Talk about your own mistakes before criticizing the other person
- Ask questions instead of giving direct orders
- Let the other person save face
- Praise the slightest improvement, and praise every improvement
- Give the other person a fine reputation to live up to
- Use encouragement; make the fault seem easy to correct
- Make the other person happy about doing the thing you suggest